Online Carpets: Damages & Shortages
SHORTAGES – Please note we can only accept a claim for a shortage before the product has been cut into or laid. Please make sure you check the length before you cut the material.
DAMAGES – All deliveries are automatically signed for as “delivered in good condition”. The carrier can not request that you sign for a delivery in good condition if it is damaged. In the unlikely event your order arrives damaged, please accept the delivery and sign for the goods as damaged. At your earliest convenience, please get in touch with us to arrange a suitable replacement or to request a refund.
You’ll be required to provide visual evidence of the fault before your replacement or refund can be processed.
A replacement will be sent out to you at the earliest available delivery date. If you’ve requested a refund, this will be processed within 14 days.
Any damages or shortages must be reported to us in writing (email is acceptable) within 7 calendar days of the date of the delivery being received. We can not accept any claim for damage or shortages after 7 days. Our email address for any online orders is firstname.lastname@example.org