Online Carpet Returns
If within 30 days of receipt of goods you wish to return any items then this can be done. Please note carpets and vinyls will be subject to a bespoke cutting charge as detailed in the terms and conditions (the bespoke charge does not apply to remnants or standard rugs).
You are responsible for the return shipping. You can arrange the return delivery or we can do it for you. Please note return deliveries are considerably more expensive than the original delivery cost as it is a “one off” collection rather than the courier picking up hundreds of items from our warehouse at one time. If you would like us to arrange the return we can do this for you and the cost is £35.00 per collection. The full value of the original order (including original delivery fee) will be refunded less the re-stocking fee as detailed in the terms and conditions and the return shipping cost.
We regret that we cannot accept returns once the item has been cut into or used in any other way.
If an item is faulty we will ask for a picture to be emailed to identify the problem. Faulty goods will be collected free of charge and replacement items then sent. Our email address for online sales is firstname.lastname@example.org